• What is your return policy?

All sales are final.  Since we sell “Engineered Products” that are made-to-order according to project or customer specifications, we cannot accept returns, so please carefully review all submittal information provided with every quote to make sure that what you order is what you need.

• Do you ship overseas?

Although our standard delivery terms are ex-factory with freight allowed to Miami (with some exceptions like cooling towers), we can eventually ship overseas by courier (small products) or under CIF incoterms (larger products), however the customers are responsible for customs clearance at destination.  Orders delivered to Miami are shipped directly to the customers-appointed freight forwarders, who are responsible for all the export paperwork.

• What is your average delivery time?

It depends on the brand, quantity and product type.  With some manufacturers like Greenheck, we can offer standard lead-time, which varies from 4 to 8 weeks depending on the products complexity, or we can also offer several “Quick Delivery” programs, with lead-times as short as 1-day to 10-days, at different pricing levels (there are surcharges for optional programs like these).  All lead-time information does not include transit time from factory to Miami.

• What is your turn-around time for quotes?

We always strive for a 24-hour response time; however more complex inquiries may take longer depending on their complexity.  If at any time within the next 24 hours of writing to us, you do not receive at least a message acknowledging receipt of your inquiry, please contact us immediately.

•  Which other products can you source for us?

Even if their brands or logos are not listed in our PRODUCTS section, we also do general trading on anything related to HVAC, like for instance, sheet-metal ducting, thermal insulation, control components, etc, just tell us what you need and we will find it for you!