Frequent Asked questions

What is your return policy?

All sales are final. Since we sell “Engineered Products” that are custom built to project or customer specifications, we cannot accept returns, so please carefully review all information provided with each quote.

Do you ship abroad?

Although our standard sales conditions are «to the factory door with freight to Miami included» (with the exception of cooling towers), we can also provide you with the service (for shipments abroad) under CIF conditions (however under this modality) , customers are responsible for customs procedures at destination. Orders delivered in Miami. They are dispatched to the shippers designated by each client, who are in charge of all the procedures and documentation for export.

What is your average delivery time?

It depends on the brand, quantity and type of product. With some manufacturers such as Greenheck, we are able to offer standard lead times, which vary from 4-8 weeks depending on the model, but “expedited” or “rush” lead times, from 1-10 days, are also offered at different price levels. , Any information (of established delivery times).

What is the response time to quote requests?

We always strive to respond in no more than 24 hours; however, more complex requests may take longer. depending on its complexity. 24 If at any time we have not responded to you within 24 hours, please contact us.

What other products can you supply us, apart from those listed in the PRODUCTS section?

It does not matter that said brand does not appear in our PRODUCTS section, we also provide the service of «purchasing agents», in everything related to HVAC, for example galvanized steel ducts, thermal insulation, control components, etc., Just tell us what what you need, and we will take care of getting it for you, at competitive prices!